» Information Communication Technology
Letterkenny Institute of Technology has a state of the art infrastructure and facilities, which are constantly updated to ensure that students and staff have access to the latest technologies.
» Information Communication Technology Services
Letterkenny Institute of Technology (LYIT) Computer Services Department offers a variety of services to LYIT students, faculty and staff. The Computer Services Department′s role is to provide technical services of the highest quality to the staff, faculty, students and the research community of the Institute, in a professional, legal and ethical manner. The core information communication technology services offered by LYIT’s Computer Services Department are as follow:
Helpdesk Services: The Computer Service Helpdesk is the first point of contact for all computer related problems and queries relating to our services and software. Staff are required to use the Computer Service Helpdesk for all ICT services issues and requests.
- Computer Services Helpdesks: Located on the 2nd floor,
- Helpdesk 1 – Room PR2292,
- Helpdesk 2 – Room PR2254 and
- Helpdesk 3 – Library Computer Suite.
- Email: Helpdesk@lyit.ie
- Telephone: 074 91 86050
- Opening Times: 8.15am – 9.45pm (Monday – Friday)
- Computer Services Helpdesks: Located on the ground floor, Main Building,
- Helpdesk – Room OB111,
- Email: TCKHelpdesk@lyit.ie
- Telephone: 074 91 86650
- Opening Times: 9.00am – 5.30pm (Monday – Friday)
Security Services: Through the provision of appropriate policies and practices including the use of suitable security products, LYIT’s Computer Services Department seeks to promote the importance of protecting electronic information and information sources against unauthorised access, unauthorised disclosure or unauthorised dissemination. To access the LYIT’s Computer Services Department security information and guidelines please click here. Please note this an internal Institute link (Intranet) for access by LYIT’s users.
Printing & Copying Services: In conjunction with M.J. Flood, LYIT Computer Services department offers a wide range of printing and photocopying services throughout the college. To access further information on Printing & Copying services please click here. Please note this an internal Institute link (Intranet) for access by LYIT’s users.
We’d like to congratulate MJ Flood on being in business for 80 years. They’ve been assisting us on reducing our printing costs and we wish them all the very best for the future.
Network Services: The Computer Services Department provides it users with a number of network access, Wi-Fi and Wired, services that allows you to connect your computing device(s) to Institute resources. To understand what network access services is available please click here for full information and guidance on how to use these Network Services. Please note this an internal Institute link (Intranet) for access by LYIT’s users.
Storage Services: The Computer Services Department provides users with a number of storage services that allows them to either store Institute work safely and securely or share work information with other staff members or students. The Computer Services Department also recognizes the benefits of portable and cloud storage can have in storing, transporting and sharing work information. However, these types of storage services can pose a risk related to the security, privacy, copyright and retention of Institute information so please follow the guidance available Computer Services Intranet site. Click here for full details on all storage options provided to students and staff. Please note this an internal Institute link (Intranet) for access by LYIT’s users.
Software Services: The Computer Services Department manages and provides access for staff and students to a large range of software applications. Some of these applications are made available through online portals or the software applications needs to be installed on your college computer equipment by the Computer Services team.
LYIT Students are provided access to a free range of software by a variety of software vendors. Some of these agreements are an agreement between the LYIT and software vendor and other agreements are between the student and the software vendor. Click here for full details on all software services provided to students and staff. Please note this an internal Institute link (Intranet) for access by LYIT’s users.
Communication Services: The Computer Services Department manages and provides access for staff and students to a number of communications services. Communication services include; email, video conferencing, mobile and telephony services. Click here for full details on all communication services provided to students and staff. Please note this an internal Institute link (Intranet) for access by LYIT’s users.
Audio Visual Services: The Computer Services Department provides a wide a range of audio visual services to LYIT’s staff and students. AV Services includes; AV equipment maintenance, borrowing a range of AV equipment, supporting events, lecture capture, photography services, etc. Click here for full details on all Audio Visual services provided to students and staff. Please note this an internal Institute link (Intranet) for access by LYIT’s users
» Information Communication Technology Facilities
Letterkenny Institute of Technology has a state of the art information communication Technology infrastructure and facilities, which are constantly updated to ensure that students and staff have access to the latest technologies.
The key component in delivering high quality service to our client base within the teaching and learning environment is to ensure that the Institute has a robust, reliable, and modern information technology infrastructure. The core components of the Institutes information communication technology infrastructure are as follow:
Student Computers: The Institute has approximately 950 computers available for student use across 44 specialist laboratories with Apple Mac, Microsoft Windows 7/8.1, and Linux. These computers have a comprehensive range of software installed to support the learning and teaching requirements.
- 650 computers across 33 specialist Laboratories.
- 100 computers are available in a dedicated suite at the Library
- 180 Apple computers in 8 specialized studios.
- 72 computers across 3 specialist laboratories.
- 17 computers are available in a dedicated suite at the Library.
Staff Computers: The Institute has approximately 350 computers assigned to staff members. Academic staff has the option of desktop computer or laptop computer.
Server Infrastructure: Approximately 150 servers are managed by Computer Services, with the majority of the servers now virtualized within the Institute’s private and public cloud. These servers operate as application, file, print, and web servers to provide staff and students access to applications, data storage and course work.
Network Infrastructure: The Institute Local Area Network (LAN) is based on Cisco technology switches with 10gbs backbone connections. Our edge switches provide all our computers “gigabit-to-the-desktop”.
The Institute has a comprehensive wireless radio network with full coverage of both Letterkenny and Killybegs campuses. The wireless network is available to all students and staff, enabling staff and students to access Institute resources on mobile devices. The wireless network is based on Cisco LWAPP technology.
The Institute has a wide range of external links available. The primary links currently in use are;
- HEA.Net: provide circuits to the Institute over E-Net/ESB/Eircom infrastructure. Our primary and backup Internet link (for academic and research purposes only) is currently a 1gbs link.
- E-Net: fibre connectivity to the local MAN (metropolitan area network) and to the national ESB backhaul. This allows us to access many carriers on demand.
- Lecturer Theatres; Network connected PC mounted in a custom built desk, DLP projector, Suitable screen, PA sound system with goose-neck and radio microphone, Video/DVD/CD facilities, Satellite/Television, Document Camera/Visualizer, Hearing Loop Aid (AFILS), Room Lighting System.
- Seminar & Class Rooms; Network connected PC mounted in a custom built desk, DLP projector, suitable screen, Sound system, Window blinds.
Instructional Infrastructure: The Institute has emphasized on the use of audiovisual technology to enhance the learning environment for both staff and students. Audiovisual technology has been standardized across all classrooms, lecturer theaters and seminar rooms.
Class Video Capture and Streaming: Video capturing technology is available in the demonstration kitchen, Killybegs campus and Lecture Theatre, 1101, at the Letterkenny campus. This technology provides the capability of capturing full classroom activity, and to make the content available on presentation screens.
These rooms are also equipped with recording and streaming technology to enable video archiving for future viewing or broadcast live video over the Internet.
Video Conferencing: The Institute has a number of dedicate video conference rooms and portable video conferencing units that can be used to conduct meetings or the delivery of programmes to remote sites. All video conferencing units are Internet enabled.
Learning Management System: The Institute maintains and supports the Blackboard Learning System for online and on-campus course management. The system provides students access to course material and other tools either within or outside the college.
Sustainability Initiative (Green): Under new Energy Legislation, the Institute is required to reduce energy consumption by 33% by 2020. Information technology across the Institute uses significant power. The Computer Service department will adopt a strategy to ensure any change in information technology infrastructure includes power efficiency policy for the Institute meets its legal obligations.