• » Higher Certificate in Business (Administration, IT and Customer Service)

    Programme Title Higher Certificate in Business (Administration, IT and Customer Service)
    CAO Code  LY116
    LYIT internal code  
    Duration  2 Years
    Standard Code Places:  40
    National Framework Level  6
    Award Type  Major
    Awarding Body  LYIT, under Delegated Authority from HETAC
    CAO Points N/A (New Course)
    Is this Course for You?  
    This 2 year programme has been designed to provide students with a skillset matched to the needs of small businesses locally and nationally in the areas of Administration, IT and Customer Service.   Students will study a range of modules including Office Administration, Professional Keyboarding, Accounting and VAT, Customer Relationship Management and Digital Marketing.
    Particular attention is paid in first year to supporting the transition to 3rd level study through enabling modules such as Learning to Learn & ICT in Semester 1 and Writing Skills in Semester 2.
    Minimum Entry Requirements
    • Min. Five O6/H7, English or Irish O6/H7, Maths F2/O6/H7
    • In the absence of Mathematics, 6 Leaving Certificate Subjects Grade OD including Irish or English and (a) two commercial subjects or (b) one commercial subject and a continental language
    Or
    • Have obtained any QQI FET Level 5 full award
    Or
    • For entry purposes RPL will be considered in accordance with the quality assurance procedures of LYIT.
    Or
    • Any applicant applying based on non EU awards/qualifications must apply directly to the International Office at LYIT. In order to be considered for entry international applicants must present a qualification that is recognised as being equivalent to a Level 5 Irish qualification and an IELTS qualification of 5.5 minimum.
    In the absence of Mathematics, 6 Leaving Certificate Subjects Grade OD including Irish or English and (a) two commercial subjects or (b) one commercial subject and a continental language.
    What will I study?
    Year/SemesterProposed ModulesMandatory/
    Elective
    No of credits
     1/1  Learning to Learn & ICT Mandatory  5
     Business Management  Mandatory  10
     Mathematics Mandatory  5
     Professional Keyboarding & Business Document Production 1 Mandatory  5
     Fundamentals of Marketing Mandatory  5
     1/2  Writing Skills  Mandatory  5
     Office Organisation Mandatory  10
     Introduction to Accounting Mandatory  10
     Professional Keyboarding & Business Document Production 2 Mandatory  5
     2/3  Business Information Systems Mandatory  10
     VAT and PAYE for SMEs Mandatory  5
     Marketing Principles Mandatory  5
     Customer Relationship Management Mandatory  10
     2/4  Digital Marketing 1 Mandatory  5
     Advanced Text Processing Mandatory  5
     Customer Care Mandatory  10
     Computerised Accounts & Payroll Systems  Mandatory  10
     
    Follow-on Courses
    • BBus in Marketing [Year 3 of Level 7 programme]
    • BA Administration [One Year Level 7 add-on with work placement]
    Career Opportunities
    Graduates from the Higher Certificate in Business (Administration, IT and Customer Service) will be equipped with a skill set that is hugely in demand both regionally and nationally. Graduates will possess a comprehensive set of skills and competencies appropriate to entry level positions in administration functions.
    Graduates find themselves working in the private and public sectors eg County Council, Hospitals, Education Sector, Accounting Practices, Legal Practices, Health Centers, GP Surgeries, IT and Retail Organisations, and roles may involve:
    • Providing both clerical and administrative support either as part of a team or individually
    • Playing a vital part in the administration and smooth-running of an office
    • Coordinating and implementing office procedures
    • Written and oral communication, word processing and keyboarding (requiring IT, organisational and presentation skills) as well as the ability to multi-task and work well under pressure
    • Devising and maintaining office systems
    • Managing relationships with internal and external customers through effective business communication
    FOR FURTHER INFORMATION: