• » Certificate in Hotel Front Office & Accommodation Operations

    Programme Title  Certificate in Hotel Front Office & Accommodation Operations
    CAO Code  
    LYIT internal code  LY_THFAO_C
    Duration  1 year 
    Standard Code Places:  
    National Framework Level  6
    Award Type  Minor Award
    Awarding Body  LYIT, under Delegated Authority from QQI
    Is this Programme for Me?
    This programme aims to equip learners with the necessary entry level skills to become competent in front office operations and accommodation skills within the hospitality sector.
    Minimum Academic Entry Requirements
    • Leaving Certificate requirements
      • Minimum Five O6/H7
      • Maths /O6/H7 
      • English or Irish O6/H7
    • Have obtained a full QQI FET Level 5 award in any discipline
    • For entry purposes RPL will be considered in accordance with the quality assurance procedures of LYIT.
    How much does this course cost?
    What will I have to study?
    YearProposed ModulesMandatory/
    No of creditsClass hours per week
     1/1  Front Office Studies Mandatory  5  9
     Accommodation Studies Mandatory  10  9
     IT and Business Maths Mandatory  5  9
     1/2  Management and Organisational Behaviour Mandatory  5  9
     Sales and Marketing Mandatory  5  9
     Conference and Convention Studies Mandatory  10  18
       Work Placement (500 hours) Mandatory  20  4
    Benefits of this programme
    On successful completion of this programme learners will have the ability to:
    • Identify the role of and duties of front office and accommodation personnel.
    • Evaluate the key business functions and procedures associated with effectiveness and profitability in the context of revenue management and basic forecasting.
    • Evaluate the operational aspect of the accommodation and ancillary services in the rooms division department.
    • Plan and coordinate the organization of the conferences, meeting, and exhibitions and auxiliary services of the corporate hospitality sector that support the MICE industry and business tourism.
    • Demonstrate proficiency in the use of information communications technology and e-commerce as applied in the tourism sector.
    • Operate a property management system and hybrid systems associated with the PMS. 
    • Utilise sales skills appropriate for Rooms Division personnel.
    • Apply the legislation relating to room division operations and the importance of personal presentation, hygiene and health and safety procedures.
    • Operate effectively within a diverse environment.
    • Identify and effectively apply the principles and practice of professional customer service, anticipating, meeting and exceeding customer expectations in a hotel context.
    What career opportunities will this course provide?
    Graduates with suitable post qualification experience may reasonably expect to work in:
    • Hotel Reception
    • Accommodation Services
    • Conference and Banqueting
    Are there follow-up programmes available?
    On successful completion of this programme, learners will be able to apply for Direct Entry to Year 2 of the HC in Arts in Hotel Administration.
    When does the course commence?
    The course begins in September each year.
    How do I apply?
    Application should be made directly to the School of Tourism. Your application should include a Student Application Form and a Registration of Establishment Form. Applicants who are unable to meet the employment requirements for the duration of the programme will not be considered.
    Completed Applications should be returned to:
    Admissions, School of Tourism (LyIT), Shore Road, Killybegs, Co Donegal
    Tel No (074) 9186600 Fax No (074) 9186601
    Industry Based Programmes - Application Form
    Information may be subject to change by agencies other than LYIT.
    LYIT reserves the right to change information provided at any time