• » Certificate in Hotel Front Office & Accommodation Operations

    Programme Title  Certificate in Hotel Front Office & Accommodation Operations
    CAO Code  
    LYIT internal code  LY_THFAO_C
    Duration  1 year 
    Standard Code Places:  
    National Framework Level  6
    Award Type  Special Purpose
    Awarding Body  LYIT
    Is this Programme for Me?
    This programme aims to equip learners with the necessary entry level skills to become competent in front office operations and accommodation skills within the hospitality sector.
    Minimum Academic Entry Requirements
    • 5 Ordinary Level D3 in the Leaving Certificate, including Maths and English or Irish, FETAC Level 5 or equivalent.
    • Recognition of Prior Experiential Learning (RPEL)
    How much does this course cost?
    What will I have to study?
    YearProposed ModulesMandatory/
    No of creditsClass hours per week
     1/1  Front Office Operations Mandatory  5  4
     Accommodation and Facilities Mandatory  10  8
     Desktop Publishing and Business Maths Mandatory  5  4
     1/2  Advanced Front Office Operations Mandatory  5  4
     IT and Descriptive Statistics Mandatory  5  4
     Conference and Banqueting Mandatory  10  8
       Work Placement (400 hours)      
    Modules will be examined by a combination of continuous assessments, assignments, practical exercises and final exams.
    Benefits of this programme
    On successful completion of this programme learners will have the ability to:
    • Understand the role of and duties of front office and accommodation personnel.
    • Understand the legislation relating to room division operations and the importance of personal presentation, hygiene and health and safety procedures.
    • Demonstrate and apply the sales skills appropriate for Room Division personnel.
    • To evaluate the operational aspect of the accommodation and ancillary services in the room divisions department.
    • To have a proficiency in a property management system and hybrid systems associated with the PMS. 
    • Understand and effectively apply the principles and practice of professional customer service, anticipating, meeting and exceeding customer expectations in a hotel context.
    • Demonstrate competence in the use of information communications technology and e-commerce as applied in the tourism sector.
    • Demonstrate an understanding of the key business functions and procedures associated with effectiveness and profitability in the context of revenue management and basic forecasting.
    • Operate effectively within a diverse environment.
    • Demonstrate an understanding of the planning and co-ordination involved in the organisation of the conferences, meeting, and exhibitions and auxiliary services of the corporate hospitality sector that support the MICE industry and business tourism.
    What career opportunities will this course provide?
    Graduates with suitable post qualification experience may reasonably expect to work in:
    • Hotel Reception
    • Accommodation Services
    • Conference and Banqueting
    Are there follow-up programmes available?
    On successful completion of this programme, learners will be able to apply for Direct Entry to Year 2 of the HC in Arts in Hotel Administration.
    When does the course commence?
    The course begins in September each year.
    How do I apply?
    Application should be made directly to the School of Tourism. Your application should include a Student Application Form and a Registration of Establishment Form. Applicants who are unable to meet the employment requirements for the duration of the programme will not be considered.
    Completed Applications should be returned to:
    Admissions, School of Tourism (LyIT), Shore Road, Killybegs, Co Donegal
    Tel No (074) 9186600 Fax No (074) 9186601
    Direct Entry Application Form
    Information may be subject to change by agencies other than LYIT.
    LYIT reserves the right to change information provided at any time